REBOOKING, CANCELLATION AND REFUND POLICY

GUIDELINES :

1. Passenger may cancel, refund & rebook their bookings before or after the schedule trips. Surcharge and penalties may apply Rebooking, Cancellation & Refund
   1. 72 hours from the scheduled departure : Php50.00 web admin fee shall be collected for any rebooking, cancellation & refund.
   2. 24 hours to 48 hours from the scheduled departure; 20% of the ticket price shall be collected for any rebooking, cancellation & refund.
   3. Less than 24 hours and more than 1 hour from the scheduled departure: 40% of the ticket price shall be collected.
   4. Less than 1 hour from the scheduled departure; 50% of the ticket price shall be collected for any rebooking, cancellation & refund.
2. In the unlikely event that there will be delays or cancellation of trips, passengers may opt to rebook or refund their tickets at no extra charges through the following:
   1. Passengers may rebook or refund their tickets directly from our Ticketing Outlets. Kindly present the following;
      • * Scan E-ticket with QR Code
      • * Proof of Payment
      • * Government-issued ID
      • * For Credit card/Debit Card, reversal is 7-15 working days.

   Or, Passengers may send their refund request to customercare@islandwater.ph and attach the following documents.

   • * Scan E-ticket with QR Code
   • * Proof of Payment with Government-issued ID
   • * For refund please indicate the account details where the refund will be credited
   • * For Credit card/Debit Card, reversal is 7-15 working days.
   2. For credit account or full refund of bookings made and paid through a travel agent or third party, Kindly contact the travel agent directly.