CHECK-IN POLICY

GUIDELINES ON CHECK-IN PROCEDURES :

1. ONLINE BOOKING/ BOOKED THRU ACCREDITED TRAVEL AGENTS

   Passengers must check in at the Island Water Check-in Counter one (1) hour before the scheduled departure time. If they do not check in within the required time, their reserved seats will begiven to chance passengers waiting in the Port. Late passengers may rebook, cancel, and refund their tickets, subject to the applicable surcharge fees outlined in the Rebooking, Cancellation, and RefundPolicy.

2. WALK-IN and CHANCE PASSENGER

   Walk-in passengers who purchased their tickets at the Port Ticketing Office should check in and proceed to the Passenger Terminal Building (PTB) to wait for boarding. Chance passengers must beaccommodated 30 minutes before the scheduled departure time.

3. CHECKED-IN PASSENGERS

   Passengers who checked in but did not board at the scheduled departure time are not eligible for refunds or rebookings.